FAQ

1.1 Who is 4Racing.tv?

4RACING is a new free- and subscription-based, South African, tv, video and audio streaming service, offering you a choice of great local shows, compelling international programs, popular television channels and a huge selection of music to enjoy across any screen, anytime, anywhere.


1.2 What is 4Racing.tv

Digital transformation forms a key part of our strategy and www.4Racing.tv is one of a number of digital products we have built to create easier access to the amazing sport of horse racing for our fans, punters and stakeholders. 4Racing.tv allows you to LIVE streaming and/or catch-up the best local and international LIVE and Archived racing content, on the go, via your our web portal and mobile applications.


1.3 Who has access to 4Racing.tv?

Anyone who has an interest in South African horse racing and has access to either a smart phone or paid TV.


1.4 What subscriptions are available on 4Racing.tv?

4Racing.tv will consist of LIVE, ON-DEMAND and ARCHIVE sections. All users will be required to register on the platform in order to gain access to the free and paid for content.


Our LIVE streamed channels have been curated for all horse racing fans and punters.


  • Racing240 brings you live race coverage, magazine shows, interviews, tips, gossip and more. For our major local races we bring you uninterrupted coverage of the day’s card.
  • Global Racing 1 & 2 brings you as many of the best local and international LIVE races we can schedule in each 24 hour program window, with all form, pools and odds data to aid you in your betting decisions.

Our On-Demand section is packed with past full day coverage of the major local race days, the premium international events, documentaries, magazine shows and more. Our Archive section will provide you with access to individual races that have taken place both locally and internationally.


Access to Archive and On-demand is FREE for all registered users.


2.1 How to get started?

  • Launch the Web portal www.4Racing.tv .
  • Register via a browser (PC, Mac and iOS Users) on the 4RACING website or via the Android 4RACING App.
  • During the sign-up process, you will create a username and password for yourself. You will then be able to use this username (email) and password to log in any time you want. You will be able to use the same username (email) and password for all devices, no matter which device you used to sign up.
  • Once you have registered, you will receive our welcome SMS to the cell phone number provided during registration advising you about how you can add Monate to your screens and all the exciting new releases on 4RACING.
  • You can use the 4RACING application on a variety of devices to view your content. Select and download the 4RACING application for your device. See the instructions below for iOS and Android devices.
  • Once the app is downloaded onto your device, you can browse our catalogue, sign up and start streaming!

2.2 For PCs and Macs:

All browsing and transactions can take place on the 4RACING Web portal at www.4Racing.tv using your favourite Web browser.


2.3 For iphone and ipad (coming soon):

  • Start the Apple App Store application on your device. Locate or find the 4Racing.tv application in the store and download it.
  • NOTE: All iOS app Subscription and Rental transactions must be done through the website first at www.4Racing.tv before launching the iOS app.

  • Once your Subscription purchase has been successfully concluded on the website, you will be able to log into your 4Racing.tv App to start streaming live races.

2.4 For android phones and tablets:

  • Access google play store on your device.
  • Find the 4Racing.tv application in the store and download it.
  • You can then register to access the free content on the platform.
  • All subscription packages can be purchased directly in the 4Racing.tv Android application.

3.1 4RACING subscription options

To enjoy racing LIVE subscribe for the day, month or year.


3.2 Payment options available

Users can pay for the available subscription options using their voucher, credit card or wallet.


4.1 What devices are supported by 4Racing.tv?

  • What devices are supported by 4Racing.tv?

    PCs, Macs, Android smartphones, iOS smartphones, tablets, Google Chromecast.


  • Browsers and os versions supported:


  • Windows 8.1 and higher versions are supported
  • Google Chrome, Firefox, Microsoft Edge and Internet Explorer 10 do not require any plug in
  • Internet Explorer 11+
  • Firefox 35+
  • Linux computers and Safari browsers are not supported
    • Mobile phones operating systems
      • iPhone (iOS 7.0 and higher)
      • Android (Android 4.1 and higher)
    • Tablets
      • iPhone (iOS 7.0 and higher)
      • Android Tablets (Android 4.1 and higher)

    4.2 Can I use 4Racing.tv abroad?

    4Racing.tv is available worldwide.


    4.3 What is the video quality like?


    4Racing.tv utilizes a special streaming technology known as Adaptive Bit Rate technology that automatically adapts to your Internet connection speed and your device. The higher your Internet connection speed, the better the video quality will be. If you have a high-speed Internet connection (4Mbps and higher), you will get the best video quality. If you have a low-speed Internet connection speed (1 to 2Mbps and lower), you will still be able to watch video content, but not at the best quality we provide.


    4.4 Do I pay for data when using 4Racing.tv?


    Yes. Streaming uses data. See point 5.5 below. You will pay your Internet Service Provider for data use.


    4.5 What internet line speed do I need to use 4Racing.tv?


    You will require a minimum speed of 2Mbps but we recommend a 4Mbps (or faster) line to ensure a consistent stream and a great viewing experience, especially if you have more than one user on the line or multiple devices streaming at the same time.


    4RACING’ s Adaptive Bit Rate technology automatically adapts to your Internet connection speeds and your device. Thanks to this technology, you will be able to use 4RACING at broadband speeds as low as 512kbps. Of course, the higher your Internet connection speed, the better the video quality will be.


    Of course, the higher your Internet connection speed, the better the video quality will be. In terms of managing your data spend, this is an average guide to assist you:

    • Overall, you will use an average of 900MB to 1GB of data per movie depending on your line speed - the faster the line and the higher the quality of the visuals, the more data you will use.
    • So, for example, using a 4Mbps line, a 90-minute movie will use approximately 1,5GB data, while a 30-minute episode of a TV series will use between 400MB and 600MB.*

    * This is an approximate value that provides a rough guide to data usage. Data consumption is subject to individual line utilisation.

    4.6 Can I use the same application on multiple devices at the same time?

    You can use the 4Racing.tv application on multiple devices and you can link up to five different devices to a single account with two concurrent streams.


    5.1 Where can I manage my own account and profile settings?

    Customers have full control of their 4Racing.tv account (profile) via "My Account".


    You can:


    • Edit your profile or change your password
    • View your payment history
    • Create playlist, favourites and view your recordings
    • Create or edit sub profiles
    • Unsubscribe or cancel your subscription
    • Select your own avatar
    • Manage devices (with only one device change permitted per month)
    • Manage Parental Control settings

    5.2 How do I get a password?

    During the sign-up process, you will create both your username and password. You will use these to log into 4Racing.tv


    5.3 I Forgot My Password - What Now?

    Click on "forgot your password" on the login screen. Follow the instructions on-screen, and your username and password will be sent to you.


    6.1 I have an active package, what will happen when I change my package?

    When you subscribe to LIVE content you will be able to watch the LIVE races from around the world until the end of your chosen subscription period. You can see active package/s under My Account.


    6.2 How do I cancel my monthly subscription package?

    On 4Racing.tv applications, navigate to the My Account screen. If you are not signed-in, sign in. Select your package and click on the UNSUBSCRIBE button. Cancellation takes effect at the end of the current billing cycle, so you can continue viewing the content on the package until the end of the subscription period.


    7.1 I don't know my username and password.

    You need to sign up to create a username (email) and password. You will then be able to log in with the email and password you created during sign up. If you forget your password, you can reset it by clicking on "forgot your password".


    7.2 I cannot log in.

    Please be sure that you are entering the right email and password. You need to use the email and password that you created during the sign-up process. If you forget your password, you can reset it by clicking on "forgot your password".


    7.3 I forgot my username and password. How can I get it?

    Click on "forgot your password" on the login screen. Follow the instructions on the screen, and you will be sent your username and password.


    7.4 I cannot see any watch button.

    Ensure you have completed the payment process and payment was successful. The WATCH button will automatically appear on the title you choose to watch after you have successfully completed the subscription payment.


    7.5 Video is not playing.

    Please check your Internet connection. If you do not have any Internet connection, you will see a message notifying you that you are not currently connected.


    If you have an Internet connection but you still cannot watch the video (you either have a blank screen or a loading indicator), this means that your Internet connection is too slow or poor to watch a video. Please use an Internet connection with at least a 512Mbps speed. For best results, a connection with a minimum speed of 2Mbps should be used.


    7.6 Video quality is not the best.

    This happens when you have a slow Internet connection of 512Mbps or lower. If you are using a small screen, lower quality video is sometimes tolerable. If you are using a big screen like laptop or Smart TV with a slow Internet connection, video quality may be poor, with lots of pixilation. The higher your Internet connection speed, the better the video quality will be.


    7.7 How can I transact on 4Racing.tv?

    As a 4Racing.tv customer, you will have various convenient ways to pay, including PayPal as well as voucher payments. You can also look forward to future mobile money and charge to bill options in partnerships with telcos and mobile wallet operators, with more payment options being added all the time.


    8.1 How do I download?

    • To download any asset, ensure that you are logged in.
    • For LIVE racing, you must have an active subscription before you can download an asset.
    • Simply click on the asset to start the download.

    8.2 What download options are available for me?

    The following options are available:

    Download Now: The asset will be downloaded immediately.

    Schedule a download: Ensure schedule download is on under your “schedule download settings”. This will enable you to set a download start and end time.

    To ensure that your scheduled download works, ensure that your device is connected to an internet connection.


    8.3 Which devices are downloads available on?

    The following options are available:
    The ability to download content is only available on Android devices with IOS coming soon!


    8.4 Can I close the app in the middle of a download?

    Yes, your download will continue in the background.


    8.5 What happens to my download if I lose internet connectivity?

    Your download will pause automatically and will resume when you are connected again.


    8.6 Do I need an internet connection to download an asset?

    Yes, you need an internet connection to download assets. Ensure your WIFI is on or go to your settings to enable your mobile data for downloads.